FAQ

Frequently Asked Questions (FAQ)

1. How long does it take to process my order?
We process all orders within 1-2 business days after payment is received. Orders placed on weekends or holidays will be processed on the next business day.

2. Where do you ship to?
We currently ship to the United States, UK, Netherlands, Germany, South Africa, Norway, and Sweden. Stay tuned for future international shipping options!

3. How can I track my order?
Once your order is shipped, you’ll receive a confirmation email with tracking information. Use this to monitor the progress of your shipment.

4. What are your shipping costs?
Shipping costs are based on your location, the shipping method selected, and the weight/dimensions of your order. The exact cost will be shown at checkout before you complete your purchase.

5. Can I return an item?
Yes, we offer a 14-day return policy. If you’re not satisfied with your order, please contact us at luvoraluxe@gmail.com within 14 days of delivery to initiate a return. The item must be in its original condition and packaging.

6. How do I request a refund?
If your return is eligible, we will process your refund once we receive and inspect the item. Refunds will be issued to the original payment method within 5-7 business days.

7. Can I exchange an item?
Yes, if you’d like to exchange an item for a different size, color, or product, please contact us at luvoraluxe@gmail.com. We’ll guide you through the exchange process.

8. What should I do if my order arrives damaged or defective?
If your item is damaged or defective, contact us immediately at luvoraluxe@gmail.com with photos and a description of the issue. We will arrange for a replacement or refund.

9. What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment methods to make your shopping experience easy and convenient.

10. How can I contact customer support?
You can reach our customer support team at luvoraluxe@gmail.com. We’re available Monday to Saturday, 8 AM to 5 PM EST, and will respond within 24-48 hours.