Return and Refunds
Return and Refunds Policy
At LuvoraLuxe, your satisfaction is our priority. If you're not completely happy with your purchase, we offer a hassle-free return and refund policy to ensure your peace of mind. Please review the following guidelines carefully:
14-Day Return Period:
You have 14 days from the date of delivery to initiate a return. After 14 days, unfortunately, we cannot offer a refund or exchange.
100% Satisfaction Guarantee:
We stand by the quality of our products and strive for 100% customer satisfaction. If you're not satisfied with your purchase for any reason, please contact us at luvoraluxe@gmail.com, and we'll do our best to resolve the issue.
Eligibility for Returns:
To be eligible for a return, the following conditions must be met:
- The item must be unused, in its original condition, and returned in the same state as when you received it.
- It must be in the original packaging.
- Proof of purchase must be provided.
Return Process:
To initiate a return, follow these steps:
- Contact us at luvoraluxe@gmail.com within 14 days of receiving your order. Please include your order number and the reason for the return.
- Our team will provide you with a Return Authorization (RA) number and instructions on how to return the item.
- Package the item securely, including all original packaging and accessories.
- Clearly label the package with the RA number and the return address.
- Send the package back using a trackable and insured shipping method. The return shipping costs will be your responsibility.
Refunds:
We appreciate your understanding regarding our store policy. Please note that items purchased on sale are not eligible for a refund. If you have any concerns about the product or need further assistance, please feel free to reach out to us. We’re here to help ensure your satisfaction.
Damaged or Defective Items:
If you receive an item that is damaged or defective, please contact us immediately with photos and a description of the issue. We will arrange for a replacement or refund, as applicable.
Contact Information:
If you have any questions or need help with a return or refund, contact us at luvoraluxe@gmail.com. Our customer support team is here to assist you.
By purchasing from LuvoraLuxe, you agree to our Return and Refunds Policy. We reserve the right to update or modify this policy at any time without prior notice.